Job Description
Our Product & Technology team
We believe it is people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience, and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive.
And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career.
We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!
The Role
We have an exciting opportunity for you to use your expertise to be involved in the high functioning team to implement and support our Salesforce CRM (Customer Relationship Management) at Telstra.
You will be working across a diversity in projects, and this is a fantastic opportunity to work in a team environment with autonomy and a high-level of responsibility. There are also excellent opportunities for professional growth and advancement within Telstra Channel Management Technology and the broader Telstra organisation.
Key responsibilities
- Provide knowledge and guidance on Salesforce security best practices; Salesforce integration patterns, Salesforce data migration best practices; own the End-to-End Technical Solution on the project.
- Ability to provide technical governance across CRM solutions at Telstra
- Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and business objectives are met in a timely and cost-effective manner
- Ability to understand and design provisioning solutions at Telstra and how CRM interacts with provisioning layers.
- Strong problem solving and analytical skills needed to support enterprise high availability Salesforce applications
Essential experience:
- Bachelor’s degree in Engineering or Equivalent in IT qualifications in Software or Systems Engineering.
- 8-10 years’ experience in CRM implementation, consulting or technical lead role, with at least 5-6 years of hands-on experience as a Salesforce developer, or similar roles
- Salesforce Certifications essential
Our perks & benefits:
- Work-life integration – we understand life happens when you’re busy making other plans, so we offer flexibility around where, and when you work
- 16 weeks paid parental leave for primary and secondary carers
- Professional development program
- An epic (free) Telstra mobile phone plan
- Laptop/Device allowance renewed every 2 years
- Purchased Annual Leave scheme
- Discounted Telstra products and services
If this opportunity sounds like a perfect fit for you, we’d encourage you to apply!
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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.